Privacy policy
Last updated: June 16, 2026
Maskmate respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order, contact us, or interact with our business.
Information We Collect
We may collect personal information including:
Name
Email address
Phone number
Billing and shipping address
Order details
Payment information
Website usage information
Messages or enquiries you send to us
Payment details are processed securely by our payment providers and are not stored directly by Maskmate.
How We Use Your Information
We use your information to:
Process and deliver orders
Contact you about your order or enquiry
Provide customer support
Send updates, offers or marketing emails where permitted
Improve our website, products and services
Meet legal, tax and business record obligations
Marketing
You may receive marketing emails from Maskmate if you have subscribed, purchased from us, or given permission.
You can unsubscribe at any time by using the unsubscribe link in our emails or contacting us directly.
Sharing Your Information
We may share your information with trusted service providers who help us operate our business, including:
Payment processors
Delivery and courier companies
Website and ecommerce platforms
Email marketing platforms
IT and support providers
Professional advisers where required
We do not sell your personal information.
Cookies and Website Tracking
Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic and support advertising or remarketing.
You can manage or disable cookies through your browser settings.
Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
However, no online system is completely secure, and you use our website at your own risk.
Accessing or Correcting Your Information
You may request access to the personal information we hold about you or ask us to correct inaccurate information.
To do this, please contact us using the details below.
Overseas Disclosure
Some of our service providers may store or process information outside Australia, including ecommerce, payment, email or technology providers.
Where this occurs, we take reasonable steps to ensure your information is handled securely.
Complaints
If you have a privacy concern or complaint, please contact us first so we can try to resolve it.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner.
Contact Us
For privacy questions, access requests or complaints, please contact:
Maskmate
Email: maskmate@mail.com
Website: www.maskmate.com.au
Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website.