Shipping policy

 

MaskMate Shipping Policy

MaskMate currently ships orders within Australia.

Order Processing

We aim to process and dispatch orders within 1–2 business days after payment has been confirmed. Orders placed on weekends or public holidays will be processed on the next available business day.

Shipping Costs

Shipping charges are calculated and displayed at checkout before payment is completed. Any free-shipping offers available at the time of purchase will be clearly displayed on our website or at checkout.

Delivery Times

Delivery times vary depending on the customer's location and the delivery service used. Delivery estimates are provided as a guide and may be affected by carrier delays, public holidays, weather or other circumstances outside our reasonable control.

Tracking

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Incorrect Addresses

Customers are responsible for providing an accurate and complete delivery address. If you notice an error in your delivery details, please contact us as soon as possible.

Damaged or Missing Orders

If your order arrives damaged or you experience a delivery problem, please contact us and we will assist you.

Contact

MaskMate Pty Ltd
Email: maskmate@mail.com
Website: maskmate.com.au