Refund policy

MaskMate Returns & Refund Policy

We want you to be happy with your MaskMate purchase.

Change of mind

Due to the hygiene and personal-use nature of our products, we do not accept returns or exchanges for change of mind once a product has been opened or used.

Unopened and unused products may be returned within 30 days of delivery. Please contact us before returning an item. Return postage for change-of-mind returns is the responsibility of the customer.

Damaged, faulty or incorrect products

If your order arrives damaged, faulty, defective or you receive the incorrect product, please contact us as soon as possible with your order number and, where appropriate, photographs of the issue. We will assess the matter and arrange an appropriate remedy.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.

Refunds

Where a refund is approved, it will be returned to your original payment method. Processing times may vary depending on your bank or payment provider.

Contact

For return or refund enquiries, please contact:

MaskMate Pty Ltd
Email: maskmate@mail.com
Website: maskmate.com.au